Sni777 Privacy Policy — User Personal Data Protection

Welcome to the sni777 Privacy Policy page. We, sni777, are an online betting platform providing gaming, sports, and digital entertainment services to users in Malaysia. We understand that your trust is our most valuable asset, and privacy protection is not merely a legal obligation — it is a core value we uphold in every aspect of our operations.

This Privacy Policy details the types of personal data we collect when you use the sni777 platform, the purposes and manner in which we use that data, the parties who may receive your data under certain circumstances, the security measures we take to protect your information, and your rights as the owner of that personal data.

By registering an account or continuing to use the sni777 platform — whether through our official website or the sni777 mobile app — you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.

Sni777 collects your personal data through several channels — including the account registration process, daily platform usage, interactions with our customer support team, and information collected automatically via browsing technologies. The following are the main categories of data we collect:

We may also receive your personal data from legitimate third parties, including identity verification service providers, payment partners, and fraud prevention agencies. Data obtained from these sources is combined with information already in our system for verification and legal compliance purposes.

Sni777 uses your personal data solely for legitimate purposes that have been disclosed to you. We never use your data for purposes beyond those stated in this Privacy Policy without first obtaining your additional consent.

• Account management: Creates, verifies, and manages your user account, including registration processing and the KYC process required by law.
• Transaction processing: Processes deposits, withdrawals, and all financial transactions securely and accurately through our integrated payment system.
• Service provision: Provides access to all games, sports betting, promotions, and platform features you use every day.
• Customer support: Answers enquiries, resolves technical issues, processes complaints, and provides assistance across all support channels available 24/7.
• Security and fraud prevention: Detects, investigates, and prevents fraudulent activity, money laundering, account abuse, and any other security threats.
• Legal compliance: Fulfils our obligations under PDPA 2010, anti-money laundering regulations (AMLA), and directives from the relevant authorities.
• Experience personalisation: Tailors content, offers, and promotions based on your preferences and usage patterns for a more relevant experience.
• Marketing communications: Sends promotional notifications, bonus offers, and platform updates — subject to the communication preferences you set in your account settings.
• Analytics and improvement: Analyses usage data in aggregate and anonymised form to improve our products, services, and overall user experience.

Sni777 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating our platform, there are certain situations where we need to share your information with the following parties:

• Technical service providers: Companies providing IT infrastructure, server hosting, platform analytics, and other technical services required to operate sni777. All such providers are bound by strict confidentiality agreements.
• Payment providers: Financial institutions, card processors, and e-wallet providers used to securely process your deposit and withdrawal transactions.
• Identity verification service providers: Third parties who assist us in carrying out KYC processes and age verification as required by regulatory authorities.
• Fraud prevention agencies: Organisations that help identify and prevent fraud, money laundering, and other illegal activities.
• Legal authorities: Government agencies, regulatory bodies, or law enforcement when we are required to do so by law or court order.
• Game providers: Gaming software companies that supply casino, slot, and sports game content to the sni777 platform — limited to data necessary for smooth gameplay.

In all data sharing situations, sni777 ensures that recipient parties adhere to data protection standards equivalent to our own, and that data is shared only to the minimum extent necessary for the stated purpose.

The security of your personal data is a responsibility we take extremely seriously. sni777 continuously invests in the latest cybersecurity infrastructure to protect your information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your web browser or app and sni777's servers is encrypted using military-grade TLS/SSL protocols.
• Database encryption: Sensitive data such as financial information and identity documents are encrypted at rest in our database using AES-256 encryption.
• Two-Factor Authentication (2FA): sni777 supports and encourages the use of 2FA to add an extra layer of security to your account.
• 24/7 Monitoring: Our security systems are continuously monitored around the clock by an experienced cybersecurity team to detect any threats in real time.
• Penetration testing: The sni777 platform undergoes regular security testing by independent third-party auditors to identify and patch any system vulnerabilities.
• Internal access controls: Access to user data within SNI777 is strictly limited to staff on a need-to-know basis, with all access logged and audited.

Sni777 uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver more relevant content. Cookies are small text files stored on your device when you visit our website or use our app.

The following are the types of cookies we use:

• Essential cookies (required): These cookies are required for core platform functions such as login sessions, security, and payment processing. The platform cannot operate properly without them.
• Performance cookies: Used to gather information on how users interact with our platform — pages frequently visited, time spent, and similar metrics. This data is used to improve the overall user experience.
• Functional cookies: Allows the platform to remember your preferences such as language, display settings, and other personal preferences to deliver a more personalised experience.
• Analytics cookies: Helps us understand platform usage patterns in aggregate without identifying individuals, for ongoing product improvement.

You can manage and control your cookie settings through your web browser at any time. Please note that blocking certain cookies may affect the functionality of some parts of the sni777 platform.

Sni777 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Our core principle is: we do not keep data longer than necessary.

• Active account data: Retained for the duration that your account remains active on the sni777 platform.
• Data after account closure: After an account is closed, basic data is retained for a minimum of 7 years to meet Malaysian legal requirements including PDPA 2010, AMLA, and relevant tax regulations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
• Support communication logs: Customer support interaction records are retained for 3 years for reference and dispute resolution purposes.
• Technical log data: System logs and technical data are retained for 12 months for security and debugging purposes.
• Marketing data: Retained until you withdraw consent or request deletion, subject to applicable legal requirements.

Once the designated retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and sni777's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the sni777 Privacy team by email at [email protected]. We will process your request within 30 days calendar days from the date of receipt, in accordance with PDPA 2010 requirements.

The sni777 platform is intended for adult users aged 18 years and above only. We do not knowingly collect, store, or process any personal data relating to individuals under the age of 18.

All new registrants are required to verify their age during the registration process, and we conduct additional age checks through our KYC process. Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

Sni777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Whenever a significant change occurs, we will notify you via:

• Notifications displayed prominently on the sni777 platform when you log in.
• Emailed to your registered email address at least 14 days before the changes take effect, for significant amendments.
• Updates the "Last Updated" date displayed at the top of this page.

Your continued use of the sni777 platform after any Privacy Policy amendment takes effect constitutes your acceptance of the revised policy. We therefore encourage you to review this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how sni777 handles your personal data, our Privacy and Compliance team is here to help:

We aim to respond to all privacy-related enquiries within 3 working days. For more complex issues or those requiring further investigation, we will keep you informed of the expected resolution timeline.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under the Personal Data Protection Act 2010.